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Privacy Policy

Learn more about how MoreTransfer handles and protects your data and your rights as a MoreTransfer user.

Updated August 1st, 2025

Welcome to MoreTransfer ("we," "our," or "us"). We respect your privacy and are committed to keeping your files and personal data safe. This Privacy Policy explains what data we collect, how we use it, and what we don't do.

Unlike many other services, we don't analyze, license, sell, or reuse your files. We're in the business of transferring files, not your data.

1. What We Do

Our service is simple:

  1. You upload files.
  2. We generate a secure download link.
  3. Your recipients use the link to download the files.

That's it. No user accounts. No unnecessary tracking. No hidden usage of your files.

2. Files You Upload

  • We temporarily store the files you upload only so that your recipients can download them.
  • We do not open, analyze, or scan your files beyond basic technical checks (e.g., ensuring successful uploads).
  • We do not claim ownership or license rights over your files.
  • We automatically delete your files once their transfer window expires.

Your files remain 100% yours.

3. What Data We Collect

Because we don't have accounts, we collect very little personal information. Here's what we handle:

a) Files & Metadata

  • The files you upload.
  • File names, sizes, and types, used only to process the transfer.
  • Temporary storage location.

b) Technical Information

  • Browser type and version.
  • IP address (for security and rate-limiting).

c) Analytics

We use PostHog to collect anonymous, aggregate data about how our service is used. Examples include number of uploads/downloads, average transfer size, and app performance (e.g., errors, loading times). PostHog does not collect your file contents or link them to personal identifiers.

4. What We Don't Do

  • ❌ No advertising based on your data.
  • ❌ No selling or sharing your files or metadata with third parties.
  • ❌ No AI training or reuse of your uploads.

Our goal is to deliver your files, nothing more.

5. How We Use Your Data

  • Operate the service (upload, store, and deliver your files).
  • Monitor performance and fix issues.
  • Improve speed, reliability, and security.

We never use your data for purposes unrelated to file transfers.

6. How We Protect Your Data

  • Files are stored in encrypted storage and served only via secure HTTPS links.
  • Only those with the unique transfer link can access your files.
  • We automatically delete files when their retention period expires.

7. Third-Party Services

We use trusted third-party infrastructure to make this service work, such as:

  • Cloud storage providers (for temporary file storage).
  • PostHog (for anonymous analytics).

These providers are bound by their own privacy policies and cannot use your data for unrelated purposes.

8. Your Rights

  • Access: You can request details about the technical data we collect.
  • Deletion: Files are automatically deleted after expiry, but you may contact us if you want early removal.
  • Transparency: We're always clear about what we collect and why.

9. Data Retention

  • Files: Stored only until the transfer expires.
  • Analytics data: Stored in anonymized, aggregate form for up to 12 months.
  • Technical logs: Retained briefly for security and troubleshooting purposes.

10. Children's Privacy

This service is not intended for children under 18. We do not knowingly collect personal data from children.

11. Updates to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we'll post a notice on our website.

12. Contact Us

Questions about this Privacy Policy? Email us at support@moretransfer.com.